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Confidence Guaranteed

We stand by our products with a 30-day risk-free guarantee. If you're not completely thrilled with your order, simply return it for a full refund, no questions asked.

FAQ

What's the difference between a digital file and a physical print?

Digital files give you instant access to artwork, allowing you to print at home or take the JPG file to your local print shop such as Staples, Walgreens, or Walmart for professional printing.

Physical prints come with the option of framed or unframed, professionally made, and ready to hang.

What materials are used for your framed prints?

Our framed prints are in Ayous wood frames. The frames are 0.75 inches (1.9 cm) thick, offering a sturdy display for your artwork.

What kind of paper are your prints made of?

We use high-quality paper for our prints, 10.3 mil thick and weighing 189 g/m². This paper guarantees vibrant colors and sharp details for your artwork, with a matte finish.

How are your framed prints protected during shipping?

To keep your framed prints safe during shipping, we use Acrylite front protectors. These shields offer clear viewing of your artwork and protect it during transit.

Do your framed prints come ready to hang?

Our framed prints come ready to hang with all the necessary hardware, allowing you to instantly transform your space hassle-free.

How fast is shipping?

Shipping times depend on your location and chosen shipping method. Orders are usually processed within 2-7 business days.

Domestic shipping takes 2-5 business days, while international shipping takes 5-20 business days.

Please note these are estimates and delivery times may vary.

What's your return policy?

You can request a return within 30 days of receiving your item if it's defective, damaged, or incorrect.

Please contact our customer service to start the return process.

Note that personalized, used, or altered items cannot be returned.

How do I get in contact?

For assistance or any questions, email us at info@droollab.com.

We're here to help with any inquiries or concerns you may have. Don't hesitate to reach out—we're happy to assist!